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FAQs

1I've found a product I want. How do I purchase it?

Select the item that you would like to purchase, and click on the 'Add to Cart' button to the right of the product. Once you’re ready to check out, hover your cruiser over the basket icon on the top right of the page, and select the 'Check Out' option. Follow the prompts to complete your Shipping details, enter payment method and 'Place Order' to confirm your purchase.

2How do I know if my purchase was successful?

If your purchase has been successful, it will appear in the 'Order’ section of your account. To find this section, sign into your account and click on the 'My Account' button at the top right of the page, and then go to the ‘Orders’. If the purchase does not appear here, you may wish to: • Check your credit card statement for charges made by Scoopon. If no charge has been applied, this means that your purchase was not successful. If you believe you have been charged but the purchased deal does not appear in your account, please contact our Customer Service with the following information: • The date the purchase was made • The name of the deal you purchased • The amount charged to your credit card • The last four digits on the credit card that has been charged. If payment was made via PayPal, please provide the following information: • The date the purchase was made. • The email address registered to your PayPal account. • The amount charged to your PayPal account.

3Can I purchase more than one item?

You absolutely can. Add the items to your cart, and when you're ready to complete your purchase, go ahead and check out.

4Is there a limit to the number of items I can purchase?

Any limits in regards to quantity of items will be clearly indicated in the product details. Limitations are placed to ensure that all customers can take advantage of the savings we provide.

5Where I can find the Sizing Chart?

All sizing charts particular to each item will be clearly indicated in the product details to assist you in ensuring your purchase is right for you.

6Can I use a Scoopon/Cudo/Deals Gift Cards to purchase items?

Gift Cards are for the Experience platform only.

7Where can I find my tracking information?

Your tracking information will be issues once your item has been dispatched, and on it's way to you. An email will be sent once has been dispatched with the courier company and tracking number enclosed. Tracking information will also be uploaded to your 'Order' in My Account'

8Can I pick up my order?

No. All items are to be sent to the address you have nominated at the Check Out process.

9How long will it take to receive my order?

As our items are sources from various locations, the estimated time of delivery will be clearly indicated in the product details.

10Can you deliver to Parcel Lockers?

Parcel Lockers are exclusively managed by Australia Post.

11Do we deliver to New Zealand?

Not at the moment. It's certainly coming soon.

12How do I change my billing or delivery address?

Details can be updated in your 'My Account' section to the top right of the page under the 'Addresses' tab.

13Can I update or remove my Credit Card?

To alter your saved payment details, head to My Account, and click on the 'Payment Methods' tab,<br />From there, you can edit, add, remove your save additional card.

14What do I do if an item I ordered is missing?

It is likely that your items will be shipped individually as we source our products from many different local Australian vendors.<br />If all items have not arrived in a reasonable timeframe, please reach out to us via the 'Contact Us'. We'll open an enquiry and look into it for you.

15I've received the wrong item.

If you have received an item that is not displayed on your order confirmation, please let us know via the 'Contact Us' button.<br />We'll open an enquiry and look into it for you.

16I haven't received my order.

When products are dispatched, you will received an email that will contain your allocated tracking information.<br />If the tracking displays 'Delivered' and the item has not yet arrived, please let us know via the 'Contact Us' button.<br />We'll lodge an investigation with the vendor, and the courier company to track down your parcel.

17What Payment Methods do you Accept?

We currently accept Credit Card only. We accept Visa, Amex and Mastercard credit cards.

18How do I obtain a Tax Invoice or Receipt?

An invoice will be automatically sent as part of your purchase confirmation.

19How can I change my email address?

Your email information is held in Account Details section of your 'My Account'.<br />To change your email, re populate the details in the 'Email address'. Be sure to click 'Save Changes' once completed.

20Can I cancel My Order?

Unfortunately, once your order has been placed and confirmation sent, we cannot cancel, edit, or amend your order.

21Can I return items I don't like?

For all Change of Mind returns, please conatct our support team, and they will guide you through the process.

22My product has arrived damaged/faulty. Can I have a replacement?

If your product is received damaged or faulty, please reach out to our support team within 14 days of receipt. Please ensure your query includes your order number, and images of the item received.

23Why am I being charged multiple delivery fees for my order?

Our products are sourced from a selection vendors. As they operate from around Australia, the delivery will be direct from their individual locations.

24How can I access information on purchase placed prior to the 1st of February 2021?

For order details, tracking information, tax invoices can be accessed by contacting Customer Support on 1300 222 824.